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Delete Account

Last updated: 1 January 2025 ยท You can delete your account and data at any time

At DateEmber, you are always in control of your account and personal information. You may permanently delete your account and most associated personal data at any time. This page explains how to do it, what happens to your data, and what you should know before proceeding.

๐Ÿ“ฑ How to Delete ๐Ÿ—‘๏ธ What Happens ๐Ÿ“Š What We Retain ๐Ÿ’ณ Premium & Purchases โš ๏ธ Important ๐Ÿ” Your Privacy ๐Ÿ“ฌ Need Help
๐Ÿ“ฑ

How to Delete Your Account

OPTION 1 ยท RECOMMENDED In the App
1
Open DateEmber
2
Sign in to your account (if required)
3
Tap Profile
4
Open Settings
5
Select Account
6
Tap "Delete Account"
7
Read the confirmation message
8
Confirm your decision

Your account deletion request will be processed immediately.

OPTION 2 By Email

If you cannot access your account, you may request deletion by email.

๐Ÿ“ฌ Send to
support@dateember.com
โœ๏ธ Subject line
Account Deletion Request

To help us verify ownership, please include your registered email or phone number, your DateEmber display name (if known), and a brief request confirming you want your account permanently deleted. We may ask for additional information to verify your identity.

Most requests are processed within 7 business days.

๐Ÿ—‘๏ธ

What Happens When You Delete Your Account

Permanently Deleted

The following information will be permanently removed from our systems:

  • Your profile, profile photos, and bio
  • Interests and preferences
  • Matches, likes, and swipe history
  • Messages
  • Subscription status and premium feature entitlements
  • Device tokens used for notifications
  • Your Firebase Authentication account
  • Other personal information associated with your account

Deletion Timeline

Data
Deletion Time
Firebase Authentication account
Immediately
Messages
Within 7 days
Profile and personal information
Within 30 days
Backup systems (where applicable)
Removed during scheduled backup cycles
โš ๏ธ

Account deletion is permanent and cannot be undone. Once confirmed, your account and data cannot be recovered.

๐Ÿ“Š

Information We May Retain

Certain limited information may be retained where required by law or for legitimate business and safety purposes. Examples include:

  • Fraud prevention records
  • Abuse and moderation records, and ban history
  • Security logs
  • Legal compliance records
  • Financial transaction records where required by applicable law
  • Anonymous, aggregated analytics that cannot identify you

๐Ÿ›ก๏ธ Safety and abuse records may be retained for up to 5 years to help protect the DateEmber community. Anonymous analytics contain no information that can identify you personally.

๐Ÿ’ณ

Premium Memberships & Purchases

โš ๏ธ

Deleting your DateEmber account does not automatically cancel an active Google Play subscription.

If you purchased DateEmber Plus or DateEmber Pro, you must cancel your subscription separately through your Google Play account to prevent future renewals.

One-time purchases such as Boosts, Swipe Packs, and Super Likes are digital consumable products and cannot be refunded or transferred after they have been used, except where required by law or Google's refund policies.

โš ๏ธ

Important Information

Before deleting your account, please note:

  • Account deletion is permanent
  • Deleted accounts cannot be recovered
  • Matches cannot be restored
  • Messages cannot be recovered
  • Photos will be permanently removed
  • Your username may become available for future use
  • Any unused premium benefits may be lost upon deletion, subject to applicable law

Please ensure you have saved any information you wish to keep before confirming deletion.

๐Ÿ”

Your Privacy

We process account deletion requests in accordance with our Privacy Policy and applicable laws, including India's Digital Personal Data Protection Act (DPDPA), where applicable.

๐Ÿ”’ We never sell your personal information.

๐Ÿ“ฌ

Need Help?

If you have questions about deleting your account, your personal data, or your privacy rights, we're here to help. We aim to respond to all account deletion and privacy requests within 5 business days.

๐Ÿ“ฌ Support
support@dateember.com
๐Ÿ” Privacy Enquiries
support@dateember.com
๐Ÿข Company
DateEmber, India
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Your Data, Your Choice

At DateEmber, we believe you should always have control over your personal information. If you decide to leave, we'll make the account deletion process clear, secure, and respectful of your privacy.

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